{"id":53074,"date":"2026-04-10T15:34:24","date_gmt":"2026-04-10T13:34:24","guid":{"rendered":"https:\/\/fain.es\/blog\/zerbitzuarekiko-grina-fainen-atzean-dagoen-indar-eragilea\/"},"modified":"2026-04-10T15:34:33","modified_gmt":"2026-04-10T13:34:33","slug":"zerbitzuarekiko-grina-fainen-atzean-dagoen-indar-eragilea","status":"publish","type":"post","link":"https:\/\/fain.es\/eu\/blog\/zerbitzuarekiko-grina-fainen-atzean-dagoen-indar-eragilea\/","title":{"rendered":"Zerbitzuarekiko grina, FAINen atzean dagoen indar eragilea"},"content":{"rendered":"\n<p>FAIN Igogailuetan, askotan esaten dugu ez ditugula igogailuak eta eskailera mekanikoak instalatzen, konpontzen edo mantentzen soilik. Hori gure lanaren alderdi teknikoetan soilik zentratzea litzateke. Egia esan, egiten dugunak eragin askoz sakonagoa du: <strong>gizarte-zerbitzu<\/strong> bat eskaintzen dugu, jendeari eguneroko bizitza segurtasunez eta lasaitasunez egiteko aukera ematen diona, <strong>oztoporik gabe beren bizitzarekin jarrai dezaten ziurtatuz<\/strong> .  <\/p>\n\n<h2 class=\"wp-block-heading\">Ezinbesteko zerbitzua.<\/h2>\n\n<p>Hau ulertzeko modurik onena azken egoerak gogoratzea da:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/fain.es\/blog\/entrevista-rafael-fernandez-aprendizaje-pandemia\/\" target=\"_blank\" rel=\"noreferrer noopener\">COVID-19 pandemiaren<\/a> gorenean, ia dena geldirik zegoen bitartean, gure teknikariek lanean jarraitu zuten ospitaleetan, zaharren egoitzetan eta egoitza-komunitateetan. Igogailuen mantentze-lanak eta konponketak funtsezko zerbitzutzat jo ziren, eta FAINen, horrek dakarren erantzukizunarekin hartu genuen hori. <\/li>\n\n\n\n<li><a href=\"https:\/\/fain.es\/eu\/blog\/zer-egin-eraikinean-argindarra-joanez-gero-eta-norbait-igogailuan-badago\/\" target=\"_blank\" rel=\"noreferrer noopener\">Itzalaldi handiaren egunean<\/a> (2025eko apirilaren 28an) gauza bera gertatu zen berriro: igogailuak zein beharrezkoak diren eta horiek mantentzen dituztenak erakutsi zuen.<\/li>\n\n\n\n<li><strong>Edo pentsa ezazu adineko pertsona bat edo gurpil-aulkian dagoen norbait<\/strong> etxera itzuli behar duena. Igogailua ez badabil, ez da eragozpen txiki bat bakarrik; independentzia galtzea eragiten die. Hori da teknikari baten bisitak aldea eragiten duen tokia.  <\/li>\n<\/ul>\n\n<p>Ikus dezakezuenez, esku-hartze bakoitzaren atzean pertsonak daude. Eta hori da garrantzitsuena. <\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/fain.es\/wp-content\/uploads\/2025\/05\/COC2X74IKFCPRM64ABQUQRVPNI_1.jpg\" alt=\"Madrilen iluntasunean 2025eko argindar mozketaren argazkia\" class=\"wp-image-32547\" srcset=\"https:\/\/fain.es\/wp-content\/uploads\/2025\/05\/COC2X74IKFCPRM64ABQUQRVPNI_1.jpg 1200w, https:\/\/fain.es\/wp-content\/uploads\/2025\/05\/COC2X74IKFCPRM64ABQUQRVPNI_1-768x432.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Gure teknikariek nola bizi duten<\/h2>\n\n<p>Igogailu teknikari batentzat, ekipo bat zerbitzutik kanpo uztea ez da aire girotua konpondu gabe uztea bezalakoa. Horrek esan nahi du, berriro funtzionatzen hasi arte, <strong>familiek ezingo dutela etxetik normal sartu edo irten<\/strong> . <\/p>\n\n<p>Horregatik sentitzen dute gure teknikariek <strong>presio positibo<\/strong> hori, eta horrek bultzatzen ditu ahalik eta onena ematera. Batez ere, harrapatuta geratzeko egoeretan ikus dezakete hori, non bi minutu lehenago iristeak barruan zain dagoen pertsonaren esperientzia erabat alda dezakeen. Horregatik neurtzen ditugu erantzun-denborak hain zehatz-mehatz. <strong>Ez da zenbakien kontua: zain dagoen jendearena baizik<\/strong> .  <\/p>\n\n<h2 class=\"wp-block-heading\">Milioi bat bizitza mugitzearen erantzukizuna<\/h2>\n\n<p>Urtero, FAIN igogailuek <strong>9.000 milioi bidaia<\/strong> baino gehiago kudeatzen dituzte. Erantzukizun handia da, eta honako hau egitera behartzen gaitu: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Segurtasuna bermatzea bidaia guztietan.<\/li>\n\n\n\n<li>Ziurtatu igogailuak urteko egun guztietan, eguneko 24 orduetan funtzionatzen dutela.<\/li>\n\n\n\n<li>Milioi bat teknikari bisita baino gehiago koordinatu dena ordenan mantentzeko.<\/li>\n<\/ul>\n\n<p>Hauek ez dira zenbaki hutsak. Eguneroko milioika une adierazten dituzte, non <strong>norbaitek bere igogailua hor dagoela, prest dagoela eta funtzionatzen duela konfiantza duen<\/strong> . <\/p>\n\n<h2 class=\"wp-block-heading\">Lan bat baino askoz gehiago: benetako istorioak<\/h2>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1709\" src=\"https:\/\/fain.es\/wp-content\/uploads\/2023\/05\/media_FAINreportajeweb_tamaraarranz006-1-scaled.jpg\" alt=\"FAINeko teknikariak mugimenduan\" class=\"wp-image-26545\" srcset=\"https:\/\/fain.es\/wp-content\/uploads\/2023\/05\/media_FAINreportajeweb_tamaraarranz006-1-scaled.jpg 2560w, https:\/\/fain.es\/wp-content\/uploads\/2023\/05\/media_FAINreportajeweb_tamaraarranz006-1-768x513.jpg 768w, https:\/\/fain.es\/wp-content\/uploads\/2023\/05\/media_FAINreportajeweb_tamaraarranz006-1-1536x1025.jpg 1536w, https:\/\/fain.es\/wp-content\/uploads\/2023\/05\/media_FAINreportajeweb_tamaraarranz006-1-2048x1367.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n<p>FAINen uste dugu igogailu teknikaria izatea ez dela edozein lanbide. <strong>Gizarteari zerbitzu bat ematea<\/strong> da. Zure puntualtasunak, abiadurak eta ahaleginak norbaiten bizitza berehala hobetu dezaketela jakitea da kontua.  <\/p>\n\n<p>Horregatik <strong>neurtzen ditugu<\/strong> iristeko orduak, galdutako deiak, erreskateak&#8230; ez formalitateagatik, baizik eta <strong>minutu bakoitzak balio<\/strong> duelako. Eta oso ondo dakigulako zer esan nahi duen zain dagoen pertsonarentzat. <\/p>\n\n<p>Gure helburua ez da datu edo txostenen bidez soilik neurtzen. <strong>Benetako istorioen<\/strong> bidez neurtzen da: familia baten lasaitasuna, berriro libreki mugitu daitekeen norbaiten lasaitasuna, itxi ezin den ospitale baten segurtasuna, eta abar. <\/p>\n\n<p>Hori da benetan bultzatzen gaituena: <strong>zerbitzuarekiko grina<\/strong> . Eta FAINen denok partekatzen dugu grina hori: teknikariek, gainbegiraleek, salmenta-langileek eta taldeko kide guztiek. Azken finean, gure eginkizuna igogailuak mugitzea baino gehiago baita.    <strong>Bizitzak aldatzeari buruzkoa da.<\/strong><\/p>\n\n<div class=\"d-none\" id=\"texto-form-campana\" data-campana=\"no\" data-test=\"mio\"><\/div>\n<form id=\"form-cta-lift\" data-tipo=\"landing\" class=\"form-cta-lift-landing-general\">\n\t<div class=\"row text-left\">\n\t\t<div class=\"col-6 form-group px-1 px-md-3 px-1 px-md-3\">\n\t\t\t<label for=\"Lead___FirstName\" class=\"sr-only\">Izena<\/label>\n\t\t\t<input type=\"text\" name=\"Lead___FirstName\" class=\"form-control\" id=\"Lead___FirstName\" placeholder=\"Izena\">\n\t\t<\/div>\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead___LastName\" class=\"sr-only\">Abizenak<\/label>\n\t\t\t<input type=\"text\"\n\t\t\t\tname=\"Lead___LastName\"\n\t\t\t\tvalue=\"\"\n\t\t\t\tsize=\"40\"\n\t\t\t\tclass=\"form-control\"\n\t\t\t\tid=\"Lead___LastName\"\n\t\t\t\tplaceholder=\"Abizenak\">\n\t\t<\/div>\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead___Email\" class=\"sr-only\">Posta elektronikoa<\/label>\n\t\t\t<input type=\"email\" name=\"Lead___Email\" class=\"form-control\" id=\"Lead___Email\" placeholder=\"Posta elektronikoa\">\n\t\t<\/div>\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead___MobilePhone\" class=\"sr-only\">Telefonoa<\/label>\n\t\t\t<input type=\"tel\" name=\"Lead___MobilePhone\" class=\"form-control\" id=\"Lead___MobilePhone\" placeholder=\"Telefonoa\">\n\t\t<\/div>\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead___Funcion__c\" class=\"sr-only\">Zein rolek deskribatzen zaitu hobekien?<\/label>\n\t\t\t<select name=\"Lead___Funcion__c\" class=\"form-control custom-select\" id=\"Lead___Funcion__c\">\n\t\t\t\t<option value=\"\">Zein rolek deskribatzen zaitu hobekien?<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"05\">Atezaina\/Kontzerjea<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"AD\">Administratzailea<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"EM\">Langilea<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"EX\">Baserritik kanpo.<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"MA\">Mantentze-lanak<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PE\">Presidentea<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PR\">Jabea<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RE\">Harreragilea\/Segurtasun Zaindaria<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SE\">Idazkaria<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"VE\">Bizilaguna<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"VI\">Lehendakariordea<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"XX\">Beste<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"JO\">Gune-kudeatzailea<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RP\">Erosketa arduraduna<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"EO\">Eraikuntza-kudeatzailea<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DF\">Kudeaketa Teknikoa<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"subtipo__c\" class=\"sr-only\">Aukeratu produktu bat<\/label>\n\t\t\t<select name=\"Subtipo__c\" class=\"form-control custom-select\" id=\"subtipo__c\">\n\t\t\t\t<option value=\"\">Aukeratu produktu bat<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Finca sin ascensor\">Igogailurik gabeko eraikina<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Mantenimiento\">Mantentze-lanak<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reparaci\u00f3n\">Konponketa<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Modernizaci\u00f3n\">Modernizazioa<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sustituci\u00f3n\">Ordezkapena<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Obra nueva\">Eraikuntza berria<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Servicios digitales\">Zerbitzu digitalak<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Plataformas\/0,15\/Otros\">Plataformak\/0.15\/Bestelakoak<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Salvaescaleras\">Eskailera-igogailua<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t<div class=\"col-12 form-group\">\n\t\t\t<label class=\"d-none\" for=\"DetallatuconsultaAviso\"><\/label>\n\t\t\t<textarea id=\"DetallatuconsultaAviso\"\n\t\t\t\tname=\"DetallatuconsultaAviso\"\n\t\t\t\tclass=\"form-control campoFormulario\"\n\t\t\t\tplaceholder=\"Mesedez, eman zure kontsultaren xehetasunak.\"><\/textarea>\n\t\t<\/div>\n\t\t\t\t\t\t<div class=\"col-12 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead__Direccion\" class=\"custom-direccion-label\">Sartu zure helbidea<\/label>\n\t\t\t<input type=\"text\"\n\t\t\t\tname=\"Lead__Direccion\"\n\t\t\t\tclass=\"form-control d-none\"\n\t\t\t\tid=\"Lead__Direccion\"\n\t\t\t\tplaceholder=\"Sartu zure helbidea\"\n\t\t\t\tautocomplete=\"off\">\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"collapse row\" id=\"collapseDirections\">\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead___Street_Number\" class=\"sr-only\">Atariaren zenbakia<\/label>\n\t\t\t<input type=\"text\"\n\t\t\t\tname=\"Lead___Street_Number\"\n\t\t\t\tclass=\"form-control\"\n\t\t\t\tid=\"Lead___Street_Number\"\n\t\t\t\tplaceholder=\"Atariaren zenbakia\"\n\t\t\t\tautocomplete=\"off\">\n\t\t<\/div>\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead___City\" class=\"sr-only\">Hiria<\/label>\n\t\t\t<input type=\"text\" name=\"Lead___City\" class=\"form-control\" id=\"Lead___City\" placeholder=\"Hiria\" autocomplete=\"off\">\n\t\t<\/div>\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead___State\" class=\"sr-only\">Probintzia<\/label>\n\t\t\t<select name=\"Lead___State\"\n\t\t\t\tclass=\"form-control custom-select\"\n\t\t\t\tid=\"Lead___State\">\n\t\t\t\t<option value=\"\" disabled selected>Aukeratu zure probintzia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Araba\" data-code=\"01\">Araba<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Albacete\" data-code=\"02\">Albacete<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Alacant\" data-code=\"03\">Alacant<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Almeria\" data-code=\"04\">Almeria<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Avila\" data-code=\"05\">Avila<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Badajoz\" data-code=\"06\">Badajoz<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Balear Uharteak\" data-code=\"07\">Balear Uharteak<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Bartzelona\" data-code=\"08\">Bartzelona<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Burgos\" data-code=\"09\">Burgos<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"C\u00e1ceres\" data-code=\"10\">C\u00e1ceres<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cadiz\" data-code=\"11\">Cadiz<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Castell\u00f3\" data-code=\"12\">Castell\u00f3<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ciudad Real\" data-code=\"13\">Ciudad Real<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Kordoba\" data-code=\"14\">Kordoba<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"A Coru\u00f1a\" data-code=\"15\">A Coru\u00f1a<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Arroa\" data-code=\"16\">Arroa<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Girona\" data-code=\"17\">Girona<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Granada\" data-code=\"18\">Granada<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Guadalajara\" data-code=\"19\">Guadalajara<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"GIPUTZUA\" data-code=\"20\">GIPUTZUA<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Huelva\" data-code=\"21\">Huelva<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Huesca\" data-code=\"22\">Huesca<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ja\u00e9n\" data-code=\"23\">Ja\u00e9n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lehoia\" data-code=\"24\">Lehoia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lleida\" data-code=\"25\">Lleida<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Errioxa\" data-code=\"26\">Errioxa<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lugo\" data-code=\"27\">Lugo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Madril\" data-code=\"28\">Madril<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Malaga\" data-code=\"29\">Malaga<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Murtzia\" data-code=\"30\">Murtzia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Nafarroa\" data-code=\"31\">Nafarroa<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Orense\" data-code=\"32\">Orense<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Asturias\" data-code=\"33\">Asturias<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Palentzia\" data-code=\"34\">Palentzia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Las Palmas\" data-code=\"35\">Las Palmas<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pontevedra\" data-code=\"36\">Pontevedra<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Salamanca\" data-code=\"37\">Salamanca<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Santa Cruz Tenerifekoa \" data-code=\"38\">Santa Cruz Tenerifekoa <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Kantabria\" data-code=\"39\">Kantabria<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Segovia\" data-code=\"40\">Segovia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sevilla\" data-code=\"41\">Sevilla<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Soria\" data-code=\"42\">Soria<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tarragona\" data-code=\"43\">Tarragona<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Teruel\" data-code=\"44\">Teruel<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Toledo\" data-code=\"45\">Toledo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Valentzia\" data-code=\"46\">Valentzia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Valladolid\" data-code=\"47\">Valladolid<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Bizkaia\" data-code=\"48\">Bizkaia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Zamora\" data-code=\"49\">Zamora<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Zaragoza\" data-code=\"50\">Zaragoza<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ceuta\" data-code=\"51\">Ceuta<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Melilla\" data-code=\"52\">Melilla<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"GIPUZKOA\" data-code=\"53\">GIPUZKOA<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Marketina\" data-code=\"98\">Marketina<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Kargak\" data-code=\"99\">Kargak<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t<input type=\"hidden\" name=\"Lead___StateCode\" id=\"Lead___StateCode\" value=\"\">\n\t\t<\/div>\n\t\t<div class=\"col-6 form-group px-1 px-md-3\">\n\t\t\t<label for=\"Lead___PostalCode\" class=\"sr-only\">Posta kodea<\/label>\n\t\t\t<input type=\"text\" name=\"Lead___PostalCode\" class=\"form-control\" id=\"Lead___PostalCode\" placeholder=\"Posta kodea\">\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-sm-12 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