{"id":53761,"date":"2026-04-10T16:28:28","date_gmt":"2026-04-10T14:28:28","guid":{"rendered":"https:\/\/fain.es\/blog\/el-defensor-del-client-i-el-defensor-de-lempleat-dues-figures-imprescindibles-a-fain-coneix-les\/"},"modified":"2026-04-10T16:28:29","modified_gmt":"2026-04-10T14:28:29","slug":"el-defensor-del-client-i-el-defensor-de-lempleat-dues-figures-imprescindibles-a-fain-coneix-les","status":"publish","type":"post","link":"https:\/\/fain.es\/ca\/blog\/el-defensor-del-client-i-el-defensor-de-lempleat-dues-figures-imprescindibles-a-fain-coneix-les\/","title":{"rendered":"El Defensor del client i el Defensor de l’empleat, dues figures imprescindibles a FAIN. Coneix-les!"},"content":{"rendered":"\n

Com sabeu, el Grup FAIN t\u00e9 tres objectius estrat\u00e8gics<\/strong> :<\/p>\n\n

    \n
  1. Ser la millor empresa on treballar, amb treballadors satisfets i compromesos.<\/li>\n\n\n\n
  2. Ser la millor empresa de serveis.<\/li>\n\n\n\n
  3. Cr\u00e9ixer amb rendibilitat.<\/li>\n<\/ol>\n\n

    Per assolir aquests objectius, i complir aix\u00ed mateix amb els nostres 10 compromisos de qualitat amb els nostres clients<\/a> , a FAIN Ascensors comptem amb dues figures imprescindibles que no existeixen a totes les organitzacions: el Defensor del Client<\/strong> i el Defensor de l’Empleat<\/strong> .<\/p>\n\n

    Sabeu en qu\u00e8 consisteixen? Vegem-ho! <\/p>\n\n

    El Defensor del Client<\/h2>\n\n

    Per garantir la satisfacci\u00f3 dels nostres clients, des de FAIN ens comprometem a contestar qualsevol queixa o reclamaci\u00f3 en un termini m\u00e0xim de 24 hores<\/strong> .<\/p>\n\n

    La figura del ‘Defensor del client’ s’ocupa d’estudiar de manera independent cada queixa presentada. Donem una resposta i, posteriorment, el nostre departament de Qualitat avalua el grau de satisfacci\u00f3 de la resoluci\u00f3 adoptada amb el client. <\/p>\n\n

    Per refor\u00e7ar aquesta figura, recentment hem comunicat el nomenament de Gema Mediavilla<\/a> com a nova Responsable del Dept. Defensor del Client<\/strong>. Gema treballar\u00e0 juntament amb Francisco Vargas amb l’objectiu de vetllar perqu\u00e8 es compleixi el comprom\u00eds de donar resposta a qualsevol queixa o reclamaci\u00f3 en un termini m\u00e0xim de 24 hores, resoldre les incid\u00e8ncies i implementar mesures perqu\u00e8 no es repeteixin en el futur. Aix\u00ed, s’aconsegueix que els clients de FAIN sentin que treballen amb la millor empresa de serveis del nostre sector. <\/p>\n\n

    Per descomptat, el del Defensor del Client \u00e9s un departament estrat\u00e8gic<\/strong> alhora que cr\u00edtic per a l’empresa. Per tant, cal la col\u00b7laboraci\u00f3 de tots els membres de l’organitzaci\u00f3 a l’hora d’estudiar i investigar les queixes presentades i oferir solucions encertades, justes i satisfact\u00f2ries<\/strong> als problemes i les inquietuds dels nostres clients. <\/p>\n\n

    \"Treballadors<\/figure>\n\n

    El Defensor de l’Empleat<\/h2>\n\n

    Per part seva, la figura del Defensor de l’empleat s’emmarca dins del nostre primer objectiu estrat\u00e8gic: \u201cSer la millor empresa per treballar, amb treballadors satisfets i compromesos\u201d. At\u00e8s que els treballadors de FAIN constitueixen el nostre principal actiu, hem establert un canal alternatiu (i an\u00f2nim, si aix\u00ed se sol\u00b7licita) de comunicaci\u00f3<\/strong> on tots els empleats poden fer consultes, resoldre dubtes, manifestar alguna disconformitat o fins i tot denunciar situacions. <\/p>\n\n

    En altres paraules: si consideres que no s’ha respectat algun dels teus drets a l’entorn laboral<\/strong> , dirigeix-te al Defensor de l’Empleat!<\/p>\n\n

    Tot i que no pret\u00e9n fer ombra als canals de comunicaci\u00f3 habituals<\/strong> (el vostre cap directe, el comit\u00e8 d’empresa, etc.), disposar d’aquesta figura tamb\u00e9 ens fa avan\u00e7ar cap al nostre objectiu de ser un lloc excel\u00b7lent on treballar.<\/p>\n\n

    Certificaci\u00f3 Great Place To Work<\/h2>\n\n

    Iniciatives com les esmentades abans ajuden a ser un lloc d’atracci\u00f3 de talent. De fet, a FAIN Espanya i FAIN Fran\u00e7a acabem d’obtenir novament la Certificaci\u00f3<\/strong> Great Place To Work<\/em><\/strong> , un prestigi\u00f3s reconeixement en l’\u00e0mbit de la gesti\u00f3 de persones que s’atorga anualment als millors ocupadors del m\u00f3n. <\/p>\n\n

    Dels resultats de l’enquesta realitzada a nivell intern, es desvetlla l’especial valoraci\u00f3 que els nostres professionals fan de l’ ambient de treball<\/strong> , de la companyonia, de l’aposta per la seguretat, de la prevenci\u00f3 d’accidents i de la comunicaci\u00f3 directiva-empleats; entre altres q\u00fcestions. A m\u00e9s, els treballadors destaquen tamb\u00e9 les activitats de team building<\/em> i d’altres que, en dates assenyalades, l’empresa organitza per gaudir dels seus fills i parelles. <\/p>\n\n

    En mat\u00e8ria de RRHH, els treballadors de FAIN valoren positivament les promocions internes, els premis per objectius, els esmorzars amb el director general, el programa de suggeriments i la nostra potent oferta formativa. Durant el Covid i el post-Covid, la nostra plantilla tamb\u00e9 va agrair que pos\u00e9ssim al seu abast ajuda psicol\u00f2gica<\/strong> an\u00f2nima i gratu\u00efta. <\/p>\n\n

    A FAIN ens importen les persones, els seus drets i la seva salut, tant f\u00edsica com emocional. Per aix\u00f2, i ajudant-nos de figures com les a dalt comentades\u2026 continuarem treballant per fer de FAIN un lloc sa en qu\u00e8 TOTS treballem feli\u00e7os!<\/strong><\/p>\n\n

    \"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

    Com sabeu, el Grup FAIN t\u00e9 tres objectius estrat\u00e8gics : Per assolir aquests objectius, i complir aix\u00ed mateix amb els nostres 10 compromisos de qualitat amb els nostres clients , a FAIN Ascensors comptem amb dues figures imprescindibles que no existeixen a totes les organitzacions: el Defensor del Client i el Defensor de l’Empleat . […]<\/p>\n","protected":false},"author":110133,"featured_media":39179,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[505],"tags":[506],"class_list":["post-53761","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-compromisos","tag-corporatiu"],"acf":[],"yoast_head":"\nEl Defensor del client i el Defensor de l'empleat, dues figures imprescindibles a FAIN. 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